Targets for Material Impacts, Risks, and Opportunities

The targets for the material impacts, risks, and opportunities (or “IROs” for short) are examined briefly in the following.

United   Internet aims to continuously improve working conditions by creating a safe, healthy, and supportive working environment. Actions taken to achieve this include flexible working models, mental health programs, and the goal of providing all employees with training offerings. This applies in particular in the area of digital skills, so as to support personal and corporate goals. This is also in keeping with the focus goals disclosed under “Diversity and Equal Opportunities” – “Diversity Mindset,” “Gender Equity & Female Empowerment,” and “Inclusion & Accessibility.”

Target achievement is tracked using transparent progress reports, dashboards, and feedback loops, so as to ensure continuous improvement. Digital platforms and interdisciplinary teams support ongoing sharing of insights and suggested optimization measures. These participatory formats ensure that a large number of viewpoints are included in the target-setting process. For example, new training programs are designed to reflect employees’ identified qualification needs. This also applies in the digitalization area.

The effectiveness of all actions relating to employees is assessed using a variety of different information:

  • In future, trends in employee satisfaction over time will be measured using regular employee surveys. The first employee survey was performed in 2024.

  • The employee turnover rate offers insights into resignation rates and the reasons why employees leave, which in turn permits conclusions to be drawn about the effectiveness of the actions.

  • Participation rates for training programs, health-related services, and diversity initiatives are measured.

  • Career development actions are assessed by documenting promotion rates and through employees’ participation in talent programs.

  • Employee surveys featuring open-ended questions allow direct feedback to be gained about specific actions. Feedback mechanisms such as 360-degree feedback and targeted surveys facilitate the enhancement and optimization of existing processes.

External benchmarks such as the Net Promoter Score (NPS) offer additional insights into how to optimize strategies.