Details on the key economic, social, and environmental figures given below can be found in the individual sections of this report.
Key figures
2019
2020
2021
FINANCIAL/BUSINESS KPIs
Revenue (in €m)
5,194.1
5,367.2
5,646.2
EBITDA (in €m)(1)
1,244.2
1,218.2
1,259.4
Earnings per share (EPS) (in €)(1)
1.88
1.87
2.10
Free cash flow (in €m)
496.0
376.6
495.2
RESPONSIBLE CORPORATE MANAGEMENT
Number of confirmed incidents of corruption
0
Pass rate for Code of Conduct e-learning course (in %)
92.50
92.29
91.22
CUSTOMER-RELATED MATTERS/PRODUCT RESPONSIBILITY
Number of customer contracts – Consumer Access (in millions)
14.33
14.83
15.43
Number of fee-based accounts – Consumer Applications (in millions)
2.26
2.37
2.47
Number of free accounts – Consumer Applications (in millions)
37.59
39.40
40.32
Number of customer contracts – Business Applications(in millions)
8.15
8.45
8.78
Length of fiber-optic network (in km)
approx. 48,500
approx. 50,900
approx. 52,600
Number of shipments by 1&1 Logistics (in million units)
6.90
6.03
6.38
CORPORATE DIGITAL RESPONSIBILITY
Number of reports of data privacy violations under the GDPR
86
39
50
German internet users using GMX/WEB.DE as weekly news source (in %)
13 / 12
12 / 12
10 / 11
UNITED INTERNET AS AN EMPLOYER
Number of employees
9,374
9,638
9,975
Staff turnover rate (in %)
8.96
6.70
11.21
Management positions filled internally (in %)
70.19
73.65
65.71
Women in management positions (in %)
16
17
18
Hours training and education per employee
11.91
9.46
13.29
Absence due to illness (in %)
5.75
4.40
4.31
CLIMATE AND ENVIRONMENTAL PROTECTION
Energy consumption (in MWh)
217,165.94
206,959.87
212,580.46
thereof electricity consumption (in MWh)
200,475.96
194,248.29
201,196.01
Energy intensity – data centers (in Wh/€)
25.76
24.42
23.41
Business travel and company car trips (in km million)
37.70
19.10
13.41
CO2 equivalents in tonnes
40,568.35
31,349.57
28,340.31
UNITED INTERNET AS A BUSINESS PARTNER
Cost of purchased services (in €m)
2,048.47
2,317.92
2,169.94
Cost of purchased goods (in €m)
734.58
794.24
824.94
OUR SOCIAL COMMITMENT
Donations collected by United Internet for UNICEF (in €m)
4.73
4.93
6.44
(1) Figures for 2019: not including extraordinary income from sale of shares in virtual minds; 2020: including prior-period positive impact on net income in 2021 attributable to H2 2020, but not including write-off of still available VDSL contingents; 2021: not including prior-period positive impact on net income in 2021 attributable to H2 2020 and not including noncash remeasurement effects on derivatives.
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